Senior Motor Claims Officer

About the position

Collect vehicle data, appraise pre-accident conditions, assess the scope of the damage after the accidents, collate repair estimates and specifications, assess small damages, and conduct re-inspections.

Responsibilities

• Scrutinize all the assessment reports submitted by the external assessors and recommending the next course of action.
• Conduct accurate and prompt motor vehicle assessment within Nairobi.
• Ensure that all empaneled Assessors conduct themselves professionally and ethically and make recommendations where action is warranted.
• Recommend second assessment on accident vehicles whenever necessary.
• Assess small damages (up to Kshs. 100,000.00) without involving external assessors.
• Conduct analysis on all vehicles whose estimated damage is more than Kshs.200,000.00 and make the necessary adjustments.
• Appoint an External Assessor for all write-off’s cases and where necessary.
• Isolate and conduct repairs audit for the specific cases identified at the time of scrutinizing the claim form and assessment reports.
• Determine the reserve amount and update as appropriate.
• Re-inspect all motor vehicles within Nairobi after repairs are concluded by the garages.
• Conduct random checks on garages and provide recommendations
• Prepare monthly reports giving claims change indicators.
• Any other duties as may be allocated by the management.

Qualifications

• Degree or Diploma in Automotive or Mechanical Engineering.
• Experience in Automotive parts sales and Automotive maintenance workshop.
• Experience in workshop floor in motor dealership will be an added advantage.
• Certification in Insurance will be an added advantage.

Experience

• 5 - 7 years’ experience in motor claims management
• Basic knowledge in claims management/handling.
• Excellent analytical, communication and customer handling skills.
• Ability to build relationships and good report writing skills.
• Good understanding of asset valuation and assessment.
• Apply specialist and technical expertise on the role.
• Good knowledge of all-vehicle model.

Join us

If you meet the above minimum requirements, send your c.v to careers@gakenya.com to indicate the position applied for on the email subject line to be received on or before 31st August 2022. Only shortlisted candidates will be contacted.