The customer is the center of all that we do. Our customers benefit from the core values that we live and abide by. We are obligated to operate from a high ground of integrity hence, we keep our promises; big or small.
Exceptional and professional service standards
Our offices will be open 8:30 – 5.15pm Monday to Friday
We will provide prompt, and efficient customer service and at all times remain professional
We will provide you with accurate and consistent information
We will be realistic about what we can do and in what time frames
Provide timely response
We will respond to Phone Calls Immediately and within 24 hours in case of further engagement
We will attend to Quote requests within 24 hours
We will respond to Website & Social media queries within 5 minutes
We will attend to Walk in clients within 10 minutes
We will respond to Email queries within 24 hours
Excellent integration with our clients
We will see clients/visitors within 10 minutes of your arrival or tell you if it is going to take longer
We will write to you in clear, concise language that is easily understood
We will respond to all emails within 24hrs or inform you if it is going to take longer
We will provide a 24-hour/7 days a week telephone service for health insurance
We will answer telephones within three (3) rings
We will listen to you and discuss your requirements fully
Collect feedback for continuous improvement
We will regularly consult customers to find out how satisfied they are with the level of service we provide and how we can improve
If you want to make a complaint about something we have done, or failed to do, please let us know straight away
If we are doing something wrong, please tell us. This will give us a chance to put things right.
