Manager: IT Operations

About the position

Under general direction, manages team members within the Technology department. This
position is responsible for overseeing and managing GA systems and IT operational
activities. The IT Operations Manager will oversee the strategic planning, procurement,
implementation, security, protocols, and management of Information Technology solutions in
use by GA and the IT operational activities associated with them.

Responsibilities

• Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of GA IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.
• Partner with GA’ Information Security team to implement and operationalize security Controls.
• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with GA’s Procurement and Contracting Policy.
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments
• Identify and manage operational risks.
• Manage information technology projects.
• Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders.
• Develop department policies, process and procedures documentation and provide internal training to department and impacted end users.
• Ensure compliance of department and organizational polices.
• Certify business continuity and disaster recovery efforts of GA IT Systems.
• Participate in internal and external audits; oversee and coordinate responses to audit requests.
• Manage department team members, including performance and training assessments
• Assist in the development of IT staffing plan and professional growth.
• Align IT infrastructure with current and future business requirements and strategic goals.
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies.
• Manage IT department services and prepare management reports of department activities, tasks, and operational metrics.
• Maintain professional and technical knowledge through continued education, networking, and participation in professional industry groups

Qualifications

• Bachelor’s degree from an accredited college or university with a major in Information Technology, Computer Science or a related field.
• ITIL v4 certification or any other relevant IT management related certification.
• Microsoft certification (MCSE, MCSA or MCP) or Network Certification (N+)
• Certifications on Office 365, Exchange Server, and Skype for Business is added advantage.

Experience

• Previous IT Management, or IT Business Operations experience.
• Ten (10) years of relevant professional industry experience.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Exchange online (office 365), Core Switching/Routing, SSL/IPsec, SAN, Virtualization, Business Continuity, Disaster Recovery.
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on.
• Project and time management skills.
• Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations.
• Ability to lead by example and demonstrate integrity, outstanding interpersonal and leadership skills
• Excellent verbal and written communications skills
• Quick learner with the willingness to work alongside team members to get the job done.

Join us

If you meet the above minimum requirements, send your c.v. to careers@gakenya.com indicate the position applied for on the email subject line to be received on or before 25th May 2023. Only shortlisted candidates will be contacted.