ICT Support Assistant

About the position

Job Summary: 
Responsible for End user support, Assist on Business applications, Database and Network support and basic administration.
Duties and responsibility

End User Support
• Acknowledge IT helpdesk tickets, respond and resolve the IT support issues assigned to you.
• Assist IT helpdesk administrator in managing the IT helpdesk tickets.
• Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
• Provide support, including procedural documentation and relevant reports and the roll-out of new applications
• Set up new users’ accounts and profiles and deal with password issues
• Preventative maintenance exercise for the end user equipment.

Business Application, DB and Network Support
• Assist in 1st level support of core business applications
• Report and liaise with the core system vendors and Manger- Business systems at group level for system related issues that requires 2nd level support.
• Manage user’s profiles within all core business applications.
• Network security patches download and management for End users’ computers.
• Assist in Network management and Server support management with guidance of Manger- Technical services at the group level.
• Assist on End User training on core business system new features and refresher course.

Job Holders Specifications:
Education/Qualifications:
• Degree or Diploma in IT /Computer science or related.
• IT Network certification.
• Microsoft certification.
• Oracle administration/developer is an added advantage
• IT Security certification is an added advantage.

Experience
• 12 months Experience

Competencies Level
• Results driven
• Customer service
• Creativity/Innovation
• Flexibility
• Accountability
• Technical credibility
• Continuous improvement
• Teamwork
• Communication

Key Relationships: Individuals/groups with whom the post holder has significant working relationships – both internally and externally, including briefly their nature and purpose.
• Internally deals with users
• Externally deals with vendors

Join us

Are you the right person for the job? Apply now by completing the form below, and we’ll get to work reviewing you as a prospective candidate. Selected applicants will be contacted in due course.